Survey

How did you contact the dispatch center? *

How many rings before your call was answered?

1-3 rings

4 or more rings

I don't remember

Used text to 911

What type of assistance did you need

Police

Fire

Medical / Ambulance

Other

If other, please explain.

Were you helped immediately, or were you put on hold for the next available Call-taker?

Helped immediately

Placed on hold 1 time

Placed on hold 2 times

Placed on hold 3 or more times

Was the Call-taker able to quickly determine your situation

Yes

No

Other

If other, please explain.

If you dialed 911, was it necessary for you to speak with a different agency, were you referred or transferred to the correct public safety provider?

Did not need to be transferred

Yes

Transferred to the incorrect agency

Was the Call-taker able to provide you with their full attention, or did the Call-taker have to answer the radio or other calls during your conversation?

Yes, I feel I had the Dispatcher's full attention

No, the Dispatcher answered other calls / radio

Other

If other, please explain.

If you requested medical help, did the Call-taker offer medical aid instructions?

Yes

No

Not applicable

If your answer to the previous question was yes, were the instructions easy to follow?

Yes

No

Not applicable

Other

If other, please explain.

The Call-taker was: *

Very helpful

Helpful

Not helpful

Other

If other, please explain.

Overall, the 911 service was

Better than you expected

About what you expected

Less than you expected

Other

If other, please explain.

Please use the space below to provide additional comments, suggestions, or if there are areas you feel we could improve our service. *

If you would like follow up from METCOM, please provide your name, email address and phone number.

If you are able to provide the date, approximate time and nature of your call made to METCOM, please do. We would like to extend any postivie feedback received to our Call-takers and constructive feedback if necessary. Our goal is to improve our service and committment to our communities.

METCOM 911 Survey

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